Refund Policy

1. Donations are generally final

Because donations are put to work quickly in our programmes, they are generally non-refundable once processed.

2. Mistakes and unauthorised payments

If you made a mistake — for example, the wrong amount, a duplicate payment, or a payment you did not authorise — contact us within 30 days of the donation and we will review your request and refund it where appropriate.

3. How to request a refund

Email wellnessfrontlines@gmail.com or call +233 54 153 6311 with your full name, the date and amount of the donation, the payment method used, and the reason for your request.

We aim to respond within 10 working days. Approved refunds are returned to the original payment method; the time it takes to reach you depends on your bank or payment provider.

4. Recurring donations

You can cancel a recurring donation at any time by contacting us. Cancellation stops future payments; payments already made are covered by the sections above.

5. Receipts

If a donation is refunded, any receipt issued for it is no longer valid.